When you place an order at Bikerjimsdogs.com we’ll email you an order confirmation. The link included within your confirmation will give you the ability to track the progress of your shipment. If you have any questions about your order, feel free to contact info@bikerjimsdogs.com with your order number in the subject line of your email.

Once your order is placed, please allow approximately 1-2 business days for processing. Orders must be placed by 12:00pm ET to begin processing same day and will be delivered within 5-7 business days from the day of order based on delivery location. Due to high volume and safety restrictions for transportation due to COVID-19, delays are possible.

If you have placed a one-time order on our website, our customer service team is available to help you change your shipping address or cancel your order if requested by phone within an hour of placing it. Orders cannot be cancelled if it has already been processed and shipped.

We hope that you enjoy your Biker Jim products. If you are not satisfied with your purchase for any reason, please contact us immediately at info@bikerjimsdogs.com and we will respond within 24-48 hours. All sales are final.

All sales are final, and we do not accept returns. If our purchase was damaged during transit, contact us immediately. For further questions or concerns, feel free to contact us at info@bikerjimsdogs.com